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FREQUENTLY ASKED QUESTIONS (FAQs)
We make every effort to make sure that you will be happy with your purchase with Jia and Jumbo. Should you have any questions in addition to the questions listed below, please send us an email at wecare@jiaandjumbo.com and we will do our best to assist you.
PLEASE READ CAREFULLY BEFORE YOU PURCHASE:
Please read item descriptions carefully, and use our sizing guides, if applicable, before you purchase any clothing.
Orders
An order, once placed, cannot be modified or canceled. A new, separate order needs to be placed.
Yes, an order confirmation email is sent automatically by Jia and Jumbo when an order is placed on our website to the email you provided at the checkout. If, by any chance you do not receive a confirmation email from us ( first check you spam/junk folder) please email us at wecare@jiaandjumbo.com and we would be happy to assist if you.
Coupon codes must be rendered at checkout. Each coupon code can be used once per transaction. You cannot stack multiple coupons or combine them in a single transaction. If a coupon code shows that it is expired, it means either the date to use the coupon has passed or you have already used the coupon on a past order and cannot apply it again.
Sorry, at this time we do not offer gift wrapping.
SHIPPING
All orders are usually shipped within 3 business days. Below is the estimated timeline of when you’ll receive your order, based on the shipping option you select at checkout.
Ships from warehouse in: | Delivered in: | |
Standard Shipping | 3-5 business days | 2-5 business days after date shipped |
Priority Shipping | 1-2 business days | 2-3 business days after date shipped |
International Shipping | 3-5 business days | 10-21 business days after date shipped |
*This timeline is an estimate only and not guaranteed. On rare occasions, orders will ship outside this timeframe. Those occasions will usually be during launches and orders can take anywhere from 48-72 hrs to process.
Yes, we do offer priority shipping at additional shipping cost. Priority shipping orders will be shipped within 24-48 hours and take 2-3 days to be delivered once shipped. Please note we do not ship on the weekends. If you place an order on Friday, you order will be shipped on following Monday.
You will receive a shipping confirmation email from Jia and Jumbo along with the tracking number once your order ships.
RETURN & EXCHANGE
We make every effort to make sure that you will be happy with your product., however, if for any reasons you are unhappy with your purchase, you can return the package to us for a refund within 30 calendar days of delivery as long as they meet the following requirements:
● unworn
● unwashed
● with original tags and packaging intact
● free of stains, odors, animal hair, and damage
If the returned item has been opened and used, we reserve the right to refuse a refund. If you have simply changed your mind, you may return the items (unwashed and unworn) in its original packaging with all the tags attached for a refund, and a 25% restocking fee will be deducted from your refund. Customers are responsible for all return shipping fees. Please refer to our complete return policy here.
Replacement of defective items are only replaced for ordered originated in the US. For international orders, store credit will be issued. Proof of purchase is required for refund or replacement.